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Job Description
We are looking for an EMEA/APAC based Technical Support Manager to join our small but mighty, globally distributed team and service a variety of different personas & customers as we scale to reach 100+ million connected users. Our support team is heavily relied upon to help shape the future product & engineering roadmap of our rapidly scaling platform, so a technical mind is required as well as a desire to be hands-on in maintaining and improving upon our customer-related metrics.
Skills Required
- Problem Analysis
- Team Management
- Technical Communication
- Understanding of APIs
Qualifications Required
- 2 years of experience working as a leader within a technical support team
- 5 years of experience in technical support
Tags
Bahrein
Postman
Software development
customer_negotiation
team_management
technical_support
technical_support_manager
understanding_of_APIs