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Job Description
The purpose of the Renewal Specialist job family is to guide customers in the renewal process while serving as retention. This includes helping the customer articulate the value they will continue to benefit from Philips. This role understands what existing customers value, what they need next, Philips’ competitive advantage and common renewal challenges. This role supports customer delivery management and other customer success teams in retention planning, gives insight on challenges customers face during renewal decisions.
Skills Required
- Deep understanding of health technology
- Excellent Presentation Skills
- Excellent communication & follow up skills
- Fluency in English
- Solution selling skills
Qualifications Required
- Bachelor Degree
- Minimum 2 years in sales, renewals, customer success or account management
- Minimum of 5 years of experience in technology or software business
- Work experience in the Healthcare field
Tags
Philips
UAE
customer_success
health care
health_technology
renewals
service_renewal_manager