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Job Description
We are looking for a Head of Customer Care Services to lead our global Customer Care organization. This role will oversee two critical teams: the Support Team and the Enterprise Service Team (EST), ensuring incident resolution, SLA adherence, enterprise service delivery, and continuous improvement across our client base.
Skills Required
- 10+ years of experience in Support, Service Management, or Customer Care leadership roles
- Executive-level communication skills
- Experience with support and service tools
- Strong understanding of incident management frameworks
- strong_leadership_skills
Qualifications Required
- Strong understanding of customer success best practices
- proven experience managing multi-disciplinary teams
Tags
AI
Environmental & Energy Technology
Feedzai
compliance
continuous_improvement
customer_care
qatar
risk_management