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Job Description
The overall objective is Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.
Skills Required
- Basic knowledge of bank products such as deposit accounts and credit cards
- Customer service & relationship management experience
- Effective written and verbal communication skills
- Good team player and should be able to work well with cross functional teams
- Influencing and relationship management skills
- Matured personality with a high-level of initiative
- Quick learner, self-starter, and should be able to take initiatives
- ability to lead teams
Qualifications Required
- 5-7 years of Customer service experience
- Relevant academic background
Tags
Banking & Financial Services
Citi
Process Improvement
UAE
client_service
compliance_and_regulatory
relationship_management
risk_management