Digital Operations Manager

Oversee daily digital operations, ensuring smooth performance and high customer satisfaction. Compile and analyze operational data to generate actionable insights and support strategic decisions. Manage end-to-end D2C operations, including stock flow, system integrations, and payment gateway activities, resolving discrepancies efficiently. Monitor last-mile delivery performance and address operational challenges to maintain delivery excellence. Collaborate with Customer Service, Marketing, Logistics, Product, and Finance teams to align operations and improve workflows. Engage with internal and external stakeholders to drive digital innovation and enhance the overall customer experience.