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Job Description
To lead and optimise all inbound and outbound voice & messaging interactions across the contact centre, ensuring exceptional customer experience, efficient queue and resource management.
Skills Required
- Excellent communication skills
- good_skills_in_microsoft_excel_and_ppt
- practical_knowledge_of_call_routing
- voice_leadership_experience
Qualifications Required
- 3_to_5_years_in_contact_centre_management
- Bachelor's_degree_in_Business_or_Communications
Tags
AWASR
Communications & Media
customer experience optimization
oman
performance analytics
periodic_reporting
resource_management